Acorn Stairlift FAQ

Frequently asked stairlift questions

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At Acorn Stairlifts, we want to provide you with as much help as possible. If you have a question that is not answered here, please contact us or call one of our friendly and experienced advisors, free of charge: 8442778815

What is the price of an Acorn stairlift?

Your Acorn stairlift price depends on a number of different factors. Acorn stairlifts are not only customized for your stairs, but they are customized for your unique home and needs. The price is influenced by a variety of factors, which are assessed by our trained appraisers before they provide you with an accurate, written offer. These include:

  • Your personal requirements
  • Aid and assistance
  • The configuration of your stairs
  • The location/environment surrounding your stairs
  • Arrange a non-binding assessment for your offer today.
How long does it take to install an Acorn stairlift?

Depending on the structure of your stairs and home, it may vary in the amount of time for the Acorn stairlift model's installation. Acorn knows how valuable your time is, so we wouldn’t dare waste it. When your Acorn stairlift is made to fit the exact dimensions of your home, it can take less than an hour to install. Although stairlifts with more bends, twists, and curves may take a bit longer to install, here at Acorn, we are known for our quick, efficient, and unmatched service. No matter the staircase, installation will always be as fast as possible to get you and your lift up and running.

Before the Acorn installer leaves your home, they will always ensure that the stairlift has been extensively tested. Furthermore, they will demonstrate all of the stairlift’s functions to you--this ensures that you are absolutely satisfied with their service and are familiar with the lift’s operation. We are not rude house guests. Acorn makes sure to leave the home as clean and tidy as it was before.

How does an Acorn Stairlift work?

An Acorn Stairlift works with the innovative technology of our rail and carriage system, ensuring a smooth ride. Acorn stairlifts are also powered by rechargeable batteries that charge automatically, ensuring a dependable lift that will still operate in the event of a power outage.

Is the stair lift easy to use?

We can say that the stairlift is easy to use with great confidence because Acorn Stairlifts is the only stairlift company in the world to earn the “Ease-of-use Commendation” from the Arthritis Foundation. With Acorn’s common-sense controls and remote control that includes only two self-explaining buttons, our stairlift’s simple and straightforward design allows everyone to use it with ease.

Will the stair lift fit on my staircase?

The stairlift fits on 99% of staircases, so it is extremely likely that it will fit on yours as well. However, if you have any doubts, call Acorn Stairlifts for a free, no-obligation survey today to talk more with our expert surveyors about installing one of our lifts in your home.

What will my stair lift look like on my staircase?

The stairlift will look sleek and subtle, blending seamlessly into your home. Our lift is designed so that it won’t detract from the style of your home or draw any unwanted attention.

Once my stair lift is installed, will there be enough room for other people to use the staircase?

Once the stairlift is installed, there should be plenty of room for other people to use the staircase. The rail installation only requires 20cm, and the lift itself requires about 33cm (upfolded). However, any concerns you have will be addressed by Acorn’s knowledgeable surveyors during your free, no obligation home survey.

How long will it take for my stair lift to be delivered?

On average, it will take anywhere from 10 to 20 days for your stairlift to be delivered. However, depending on different factors such as the type of stairlift or area of installation in your home, delivery times will vary. Because Acorn stairlifts are manufactured in-house, we pride ourselves in being one of the speediest stairlift companies.

What is the aftercare, once I get my Acorn stairlift?

Once you get your Acorn stairlift, you automatically receive the 12-month Manufacturer’s Guarantee, which provides you with two annual visits, free of charge. The coverage department will contact you about further after-care options for when your manufacturer coverage expires.

What happens in the event of a power failure? Will I get stuck on my stairlift?

Acorn Stairlifts are battery operated and will continue to work in the event of a power failure. In fact, Acorn pioneered the use of DC power supplies (batteries) in stairlifts.

When designing the Acorn 130 Stairlift, its practical features were chosen because of the inherent safety benefits and ability to operate normally during a power failure. All Acorn Stairlifts competitors have followed suit and are now also offering a battery-powered product. The advantages of this technology end your nightmares of being stuck on the stairs!

Is an Acorn stairlift right for me if I have a handicap?

All Acorn Stairlifts have been designed to ease difficulties encountered in a wide variety of disabilities. Why not contact us today to discuss your particular circumstances and the options available?

What is the weight limit on an Acorn Stairlift?
What is the Acorn FastTrack® System?

Acorn’s state-of-the-art FastTrack® system was designed with one purpose in mind--quick installation. The reason for this? To help Acorn customers enjoy the home they love again--as soon as possible and with the least possible disruption or impairment.

Learn more about the Acorn FastTrack® System.

If I agree to an appraisal, will they try to sell me something by force?

Under no circumstance. Acorn’s appraisal is absolutely free and in no way obliges you to commit to a purchase. Our Acorn assessors will only come to your home if you specifically request them to, so that you can inform them of your individual needs from the comfort of your own home.

As a courtesy of a visit from one of Acorn Stairlifts’ expertly trained assessors, you will learn exactly what sets us apart and why our stairlifts rise above those of other stairlift manufacturers.

After discussing your needs, the Acorn assessor will give you the run down on the different models of stairlifts that we offer, as well as the one they recommend that best fits your home.

Acorn assessors will then collect the exact measurements of your stairs, as well as evaluate any additional factors of your home that could affect installation. After thoroughly examining every aspect of your staircase, our assessor will sit down with you to discuss your personal and precise, FREE, no obligation quote. It is then entirely up to you to decide whether you want to partner with us to regain your independence with a life-changing lift.

Contact Acorn for a FREE, no obligation consultation, and speak with one of our friendly experts.

Request Free Quote
Do I need to renovate my home when installing my Acorn stairlift?

The Acorn stairlift attaches to your stairs, not the wall, so disruption to your home is minimized. There are no unsightly repairs that will compromise your home’s style or structure.

Acorn Stairlifts’ technicians install, test, and demonstrate how your stairlift works for you, leaving your home as clean as they found it.

What types of coverage does Acorn offer?

Your Acorn Stairlifts purchase comes with a full 12-month coverage. In the event that any component fails due to a manufacturing defect during the first year, Acorn will send one of our fully-trained service technicians to restore your stairlift to full-operating condition, free of charge.

Once that first year is over, we offer a range of different coverage options that meet your budget to continue receiving our stellar, stairlift service. Remember, although an Acorn stairlift is an extremely reliable piece of equipment, no product is immune to the wear and tear that comes with daily use. Acorn stairlifts are manufactured to the hold up to the world’s most stringent standards, even exceeding the requirements with our innovative engineering and unmatchable service. This coverage plan guarantees the preservation of your stairlift’s safety, reliability and technical excellence. Why not contact us today and let us advise you on the best coverage options for your needs?

My stairs are pretty narrow. Can an Acorn Stairlift still be attached to it?

They don’t call us stair experts for nothing. From straight and short, to long and winding, Acorn has seen them all. Just like our customers, stairs come in a multitude of different sizes and shapes with different stair arrangements above or below, varied lengths and directions, landings between stairs, etc. No matter what kind of staircase you have, it is often possible to attach transfer platforms, construct “filling boxes,” use two stairlifts for straight stairs, or make other modifications to ensure your staircase gets the perfect fit.

If you’re concerned about sticking to your budget, Acorn’s expert advisers are happy to explore the cheapest solutions that still meet all of your needs. Your experienced Acorn appraiser will be able to advise you on the best option for your personal home and staircase.

What if I no longer need my stairlift?

Acorn does not buy back unwanted stairlifts. We aim to guide and assist you through the process of selling your lift privately. This method could give you the best return for your stairlift.

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